Perfect Light for Every Space.
Transform your space with our curated collection of trending lighting fixtures.
Free Delivery Across Canada
Free shipping on all orders
Customer Support
fast, friendly help anytime
30-day returns
hassle-free, no questions asked
Secure payment
SSL encrypted checkout
Our Collections
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Illuminate Every Corner.
Discover this season's must-have designs to bring warmth to your home.
Are you not satisfied? We are here to help you!
Customer satisfaction is our top priority. If you are not satisfied with your order or have any questions about our products or services, please feel free to contact us.
Our customer service is available Monday to Friday, 9:00 AM – 6:00 PM (EST).
If you have any questions or would like product information, please contact us at support@ottawaki.com.
We aim to respond within 24 hours.
Have a question? Visit our FAQ page for quick answers.
Frequently Asked Questions
Everything you need to know before you order.
How long does it take to process my order?
All orders are processed within 1 to 3 business days after payment confirmation.
How long will delivery take?
Delivery within Canada usually takes between 5 and 8 business days depending on your location.
Can I track my order?
Yes! A tracking number will be sent to you by email as soon as your order ships. You can also track your order on our Track Your Order page.
What is your return policy?
You have 30 days from the day you receive your order to request a return. Items must be unused, uninstalled, and returned in their original condition and packaging. See our Return and Refund Policy for full details.
How can I contact customer support?
You can reach us by email at support@ottawaki.com or by phone at +1 873 300 0790. Hours: Monday to Friday, 9:00 AM - 6:00 PM (EST). We reply within 24 hours.
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